The union representing a portion of Telus' employees is vocally opposing moving call centre jobs to the Philippines. While jobs is the number one concern, they're also making noises about privacy:
TheStar.com - Business - Concern over Telus Manila call centre...The union also said consumers have "reason to be concerned" about who has access to their personal phone records "and who they're talking to when they give out credit card numbers and billing information over the phone."
The company's spokesman responded by saying the concern is unfounded since the records themselves aren't transferred outside of Canada, the Manila agents – as with agents in Canada – access some of the information from secure, encrypted connections and all of the workers in the Philippines are hired with background criminal checks..
"We take the privacy of our customers' information very, very seriously and apply the same training, the same standards in Manila and in Canada. And we comply with Canadian privacy law, regardless of where the service is being provided," Hall said.
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